You get a person
Not a queue position, not a chatbot, not an account manager who inherited your file last week.
Managed Support
Still here in
month eighteen.
The part nobody sells because it is not exciting: someone who knows your setup, answers the phone, and fixes it without needing the whole story explained again.
What’s included
Six things you
actually get.
We already know your setup
Your sites, your circuits, your call flow and your quirks are documented, so you do not start from scratch.
We chase the carriers
Openreach, Gamma, the mobile networks. Sitting on hold with a wholesaler is our job, not your office manager’s.
Changes done properly
A new starter, a moved desk, a changed opening time. Small requests handled the same day rather than parked.
Proactive monitoring
We watch circuits and platforms, so a fair number of faults are raised before you tell us about them.
A review that is not a sales pitch
Once a year we go through what you are paying for and what has changed. Sometimes the outcome is you spending less.
Is this for you?
Straight answers
before you ask.
Best for
Businesses without in-house IT, and businesses with in-house IT who would rather not spend their week on hold to a carrier.
What it replaces
Ringing the network you bought from, explaining your setup from the beginning, and being told to reboot the router.
What you need first
Nothing. Support comes with what we supply — it is not a separate product with a separate price.
Questions
The ones people
always ask.
Is support charged extra?
The support of what we supply is included. Project work and site visits beyond that are quoted before we do them, never after.
What are your hours?
Business hours as standard, with out-of-hours cover for the things that genuinely cannot wait. We will be specific in writing.
What if we already have an IT company?
That is common and it works well. We look after comms and connectivity, they look after the desktops, and we talk to each other directly.
Related
Where to
go next.
Business Telephony
iPECS and Cisco handsets on a hosted platform, built around how your teams actually work.
ExploreCloud Telephony
Call handling that follows your people to the desk, the laptop or the car park.
ExploreBusiness Connectivity
Circuits sized and backed up for the way your sites really behave.
ExploreBusiness Mobile
One mobile estate, one bill, and someone who answers when a SIM stops working.
ExploreNext step
Shall we take
a look?
No obligation and no hard sell. If what you have is fine, we will say so — that is usually the start of a longer relationship anyway.